❓ Can I refuse a trip request?

Yes. Drivers remain free to accept or refuse a request, in compliance with applicable taxi regulations and the specific rules of each trip source.

🚖 Trips from Le.taxi

For requests coming from the Le.taxi system, regulations generally require acceptance when a taxi is available at the station.

👉 An immediate trip from Le.taxi must therefore be accepted, except in legitimate cases defined by regulations.

📡 Trips from INTERTAXI

For trips received via INTERTAXI:

• Drivers must comply with the service’s Terms and Conditions

• A certain level of service quality and acceptance rate may be required

• Repeated refusals may lead to restricted access to the network

👉 It is recommended to review INTERTAXI’s specific rules.

⭐ Trips from your own customers

For requests coming from your own customers:

• Favorite customers

• Direct bookings

• Partner companies

• Personal contacts

👉 You are free to accept or refuse based on your availability, as in your usual activity.

ℹ️ Good to know

• Rules may vary depending on the origin of the trip

• Some obligations are defined by taxi regulations

• Meeting expectations improves your visibility and reputation

• When in doubt, it is best to accept the trip or inform the customer quickly