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⏳ How long are videos stored?

The retention period depends on the storage mode and the subscription used.

💾 Without subscription (local storage)

Without a Cloud subscription:

  • Videos are stored on the camera’s SD card

  • Retention depends on storage capacity

  • Older videos are automatically overwritten when memory is full

👉 This is loop recording.

 

☁️ Premium / Ultimate — incident videos

With a subscription that includes incident upload:

  • Event-related footage (impact, alert, assault, SOS, etc.) is sent to myCloudTaxi

  • It is stored in the company’s secure space

  • Retention duration is managed by the operator

👉 The company may keep this data as long as needed, subject to applicable regulations.

 

🚖 Ultimate — trip-related videos

When videos are linked to trips:

  • Video streams are segmented and attached to each trip

  • They are automatically stored for approximately 30 days

  • They are then automatically deleted

👉 This limited retention helps comply with data protection requirements.

 

Summary

✔ Local storage: duration depends on SD card (loop recording)

✔ Incident videos (Premium / Ultimate): retention managed by the company

✔ Trip videos (Ultimate): stored for ~30 days

✔ Automatic deletion when required

 

👉 Final data management must comply with applicable legal requirements.